Author: Qabool Dewan

In today’s customer-centric world, providing excellent service is more than a company expectation it’s a competitive advantage. Customers no longer just buy products; they invest in meaningful experiences. That’s why customer service professionals must possess a blend of interpersonal and strategic skills to meet evolving needs. A helpful attitude, strong communication, and the ability to stay composed under pressure are just the beginning. Customer service skills not only support daily interactions but also play a significant role in your career advancement. From resumes to job interviews, demonstrating these capabilities can set you apart from other candidates. Whether you’re looking to…

Job interviews often feel like all-or-nothing moments. One weak response or minor slip-up can quickly spiral into self-doubt. Whether the conversation ended early, the interviewer seemed distracted, or your nerves took over, it’s easy to assume failure. These emotional responses are normal, especially when so much is on the line. But interviews aren’t about perfection they’re about presence. Hiring teams aren’t always looking for the smoothest answers or the most confident tone. Often, what makes you stand out is how you manage unexpected situations. From honesty about what you don’t know to recovering after mistakes, your reaction tells them far…

Before sending your following email, please take a moment to reflect on its potential impact. Research from Slack reveals that the average professional composes approximately 112 emails per week, dedicating nearly six minutes to each. Despite this significant time investment, many messages are misinterpreted, overlooked, or require further clarification, indicating a breakdown not in effort but in execution. If your emails frequently elicit follow-ups or confusion, it may be time to reassess your writing communication style. According to Dr. Laurie Cure, CEO of Innovative Connections and a recognized authority in executive coaching and organizational development, the professionalism of your written…

Trust isn’t formed solely through words. It’s a neurobiological process. Before credentials, achievements, or job titles come into play, the human brain is already interpreting subtle behavioral cues. These micro-signals, often unconscious, shape first impressions and determine whether someone is perceived as credible and safe. In today’s increasingly digital and hybrid work environments, where in-person context is limited, mastering these signals is more critical than ever. Through my work in Leadership Biodynamics, a neuroscience-informed framework for behavioral leadership, I’ve coached executives to recognize and refine the nonverbal cues that shape trust and executive presence. These signals aren’t vague or intangible;…

Catching up after a vacation can feel like diving headfirst into a whirlwind of unread emails, pending tasks, and missed meetings. The transition is often chaotic, leaving professionals stressed and unsure of where to begin. However, thanks to AI-powered tools, there is now a more innovative and faster way to bounce back and take control of your workload. From intelligent task managers who organize priorities to tools that summarize conversations and automate mundane duties, AI simplifies the entire post-vacation process. Whether it’s sorting your to-do list, identifying redundant entries, or setting dynamic reminders, intelligent assistants adapt to your work patterns…

Gen Z is boldly reshaping workplace norms, including redefining intimacy, flexibility, and personal freedom. For this youngest generation in the workforce, remote work is more than a convenience. It’s a lifestyle that allows them to prioritize self-care, autonomy, and even sexual well-being. According to a new Edu Birdie survey, nearly 47% of Gen Z respondents say their sex life has improved thanks to working from home. With fewer rigid boundaries between work and life, many Gen Z professionals find themselves more fulfilled, both emotionally and physically. But as companies push for a return to the office, many worry that structure…

If you’re part of the Class of 2025, you’re stepping into a workplace shaped by artificial intelligence like never before. Unlike past generations who navigated the rise of email, social media, and cloud computing, you’re entering directly into the AI era. This shift isn’t just technological. It’s a complete transformation in how work is done. Instead of reacting to disruption, you have the chance to lead it by shaping an AI-driven future. Recent research shows that businesses successfully adopting AI report productivity increases of up to 40%. Yet many companies still face challenges not due to the technology itself but…

In today’s shifting job market, older professionals have more opportunities than ever before. According to the Pew Research Center, workers aged 75 and above are now the fastest-growing segment of the workforce. This signals a clear trend: employers are increasingly open to hiring experienced candidates, making it a promising time for senior job seekers to re-enter or stay active in the job market. Still, concerns around age bias or keeping up with modern skills can feel discouraging. That’s why having a polished, up-to-date resume is essential. With thoughtful preparation and the right approach, you can present your experience as an…

In today’s technology-driven landscape, possessing strong technical skills is crucial for career success. Employers now expect candidates across all roles—whether entry-level or specialized to demonstrate proficiency with relevant tools and software. From navigating GPS applications for logistics roles to mastering advanced data analysis programs, these skills improve job performance and help you stand out in a competitive hiring environment. Moreover, technical skills are highly transferable, enabling you to apply what you’ve learned in one position to many others. This versatility not only strengthens your resume but also increases your career flexibility. This article will explore the most sought-after technical skills…

Your resume is your first opportunity to create a professional impression. A well-structured, visually clean resume helps recruiters quickly scan and absorb key qualifications. Design, layout, and formatting are just as important as the content you include. With just a few seconds to impress, your resume must grab attention while maintaining readability. Design choices, such as spacing, font, and section placement, play a critical role in your resume’s performance. Recruiters and applicant tracking systems (ATS) both benefit from clarity and simplicity. Using editable templates ensures that your resume follows best practices without requiring you to build one from scratch. These…